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Content standards

Guest reviews standards

Guest book

Each review score is between 1 and 10.
To get the overall score you see on Booking.com, we add up all the review scores we’ve received and divide that total by the number of review scores.

Guests can also give separate "subscores" for specific travel experience aspects, such as location, cleanliness, staff, comfort, facilities, value, and free Wifi.

Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.

You can review an accommodation that you booked through Booking.com if you stayed there, or if you arrived at the accommodation but didn’t actually stay there. To edit a review you already submitted, contact our Customer Service team.

We have people and automated systems that specialize in detecting fake reviews submitted to Booking.com. If we find any, we delete them and, if necessary, take action against whoever is responsible. Anyone who spots something problematic can always report it to our Customer Service team, and our Fraud team will investigate.

Hotel view

We don’t publish reviews that breach our guidelines on:

  • Dangerous and disrespectful content

    • Hate, discriminatory, and harassment speech

    • Violent, offensive, and restricted content

    • Animal cruelty

    • Content of a sexual nature

  • Image and editorial guidelines

  • Intellectual property, privacy, and confidential data

  • Spam, misleading content, and deceptive practices

  • Commercial content

  • Non-stayed reservations

Female guest working on the porch of the guesthouse where she stayed during her trip to Japan.

To make sure reviews are relevant, we may only accept reviews submitted within three months of check-out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.

An accommodation can choose to reply to a review.

When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. what language it's in, whether it’s just a rating or contains comments, etc.).
You can sort and filter them by date, review score, and more.
We sometimes show external review scores from other well-known travel websites, but we always make it clear when we do so.

Reviews may contain translations powered by Google, not Booking.com. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.